Privacy Policy

01

Who We Are

Paul's Removals Cyprus is operated under JR Master Cooperation Cyprus, a removals and relocation business serving customers across Cyprus. For the purposes of data protection law, JR Master Cooperation Cyprus is the "data controller" responsible for the personal data described in this policy.

02

What We Collect

CategoryExamplesWhen collectedContact detailsName, phone number, email, collection and delivery addressesRequesting a quote, booking a removalProperty & inventory detailsPhotos or descriptions of Goods, access notes (stairs, lift, parking), building or lift-booking requirementsSurvey, quotation, bookingPayment informationInvoice records, deposit and balance payments (card details are handled by our payment provider, not stored by us)Booking and completion of the removalCommunicationsMessages, emails, call notes relating to a booking, delivery, or complaintThroughout the service relationshipWebsite usagePages visited, device and browser type, general location (via IP)Browsing our website

03

How We Use It

To provide quotations, surveys, and booking confirmations.

To plan crew, vehicles, and access arrangements for a removal.

To issue invoices and process deposits and payments.

To contact you about booking status, access requirements, or delivery timing.

To manage storage arrangements, where applicable.

To respond to enquiries, complaints, and claims.

To meet our legal, tax, and accounting obligations in Cyprus.

04

Legal Basis for Processing

Contract - to plan and carry out the removal or storage service you have booked, and take payment for it.

Legal obligation - to keep invoicing, tax, and accounting records as required under Cyprus law.

Legitimate interest - to maintain booking and claims records, and to operate and secure our website.

Consent - where you opt in to marketing communications, which you may withdraw at any time.

05

Sharing Your Data

We do not sell personal data. We share it only where necessary, with:

Insurers - where a goods-in-transit claim is being handled on your behalf.

Payment processors - to handle card and electronic payments securely.

Subcontracted crew or vehicles - where additional capacity is needed for a particular job, under confidentiality terms.

Building management or municipal authorities - only where required to arrange access, parking, or lift permits for your move.

Accountants and tax authorities - as required by Cyprus law.

IT and hosting providers - who support our website and booking systems, under data processing agreements.

We do not transfer personal data outside the European Economic Area unless a service provider requires it, in which case we rely on appropriate safeguards such as EU Standard Contractual Clauses.

06

Cookies

Our website may use essential cookies needed for the site to function, and, where you consent, analytics cookies that help us understand how the site is used. You can control or disable cookies through your browser settings at any time; disabling essential cookies may affect how parts of the site work.

07

How Long We Keep It

We keep booking, invoice, and claims records for as long as needed to meet our legal and accounting obligations under Cyprus law, typically for a period of six years from the end of the relevant tax year. Enquiry data not converted into a booking is kept for a shorter period and deleted when no longer needed.

08

Your Rights

Under the GDPR, you have the right to:

Access the personal data we hold about you.

Correct inaccurate or incomplete data.

Request erasure of your data, where we are not required to keep it by law.

Object to or restrict certain processing, including direct marketing.

Request a copy of your data in a portable format.

Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, contact us using the details in Section 10. You also have the right to lodge a complaint with the Cyprus Office of the Commissioner for Personal Data Protection.

09

Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse, including restricted access to booking and customer records and secure handling of payment information through our payment provider. No system is completely secure, and we encourage you to contact us promptly if you suspect any misuse of your data.

10

Contact & Supervisory Authority

Data controllerJR Master Cooperation Cyprus, operating Paul's Removals Cyprus

Service areaCyprus

Supervisory authorityOffice of the Commissioner for Personal Data Protection, Cyprus

To complete this document add a direct contact email or phone number for data requests, plus the Company's registered address and company registration number, before publishing it live — these weren't supplied.

11

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The version in force is the one published on our website, with the effective date shown at the top of this page.

Paul's Removals Cyprus — operated under JR Master Cooperation CyprusThis policy should be read together with our Terms & Conditions.